Privacy Policy
Revised Date: July 11, 2025
This Privacy Policy describes how SKEYEWATCH, INC. (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information in connection with our websites, software, mobile apps, platforms, and services (collectively, the “Services”), including but not limited to skEYEwatch Push-to-Talk (PTT), skEYEvue, Dispatch360, RAILvue, and related solutions.
This policy applies to all users, including those accessing our services through mobile apps available on the Apple App Store, Google Play Store, and any future white-labeled or custom-branded versions of our applications developed for clients.
Table of Contents
1. Information We Collect
We may collect the following types of data depending on how you interact with our Services:
- User-Provided Information: Full name, email address, phone number, company name, login credentials, equipment IDs, uploaded content, and billing details (if applicable).
- Automatically Collected Information: Device identifiers, location data (if enabled), app usage, crash logs, and browser or session details.
- Audio, Video & Sensor Data: Camera footage, audio streams, GPS logs, driver behavior insights (e.g., drowsiness or distraction detection), and diagnostics from vehicle hardware integrations.
Some apps may collect background location data for operational purposes, such as real-time tracking or fleet visibility. This can be controlled in your device settings.
2. How We Use Your Information
Your information is used to:
- Deliver services and provide customer support
- Enhance platform functionality, diagnostics, and analytics
- Monitor system performance and support fleet safety
- Respond to user requests or legal inquiries
Improve usability and platform experience over time
We do not sell or rent your personal data under any circumstance.
3. How We Share Your Information
We may share data with:
- Your employer or organization (if applicable) for fleet oversight
- Trusted vendors or service providers supporting our infrastructure
- Legal authorities if required by subpoena or applicable law
- Partners involved in a business transition, such as a merger or acquisition
Confidentiality Reminder: All proprietary fleet reports, surveillance content, and driver behavior analytics are considered confidential and are only shared internally or with the authorized organization that owns the account. We do not share this data with third-party advertisers or other companies using our platform.
4. Usability Analytics
We analyze how users interact with our websites, apps, and platforms to identify trends and improve usability. This includes session durations, navigation behavior, click paths, and feature access patterns. These insights help us enhance product design and optimize user experience. This data is reviewed in aggregate and not linked to your confidential fleet or operational information.
5. Sales Leads & Support Requests
If you submit a contact form, demo request, or support ticket through our website, we collect only the information necessary to respond to your inquiry. This typically includes your name, email, phone number, and company details. These records are securely stored and not shared with unrelated third parties.
6. Data Retention
- Video footage and AI logs: 30–180 days depending on system configuration
- PTT call history and messages: up to 30 days (or as set by your organization)
- User credentials and contact info: retained while your account is active
- Payment or order records: retained for accounting and legal purposes
You may request data deletion by contacting: privacy@skeyewatch.com
7. Security
We follow industry-standard safeguards to protect your information:
- Secure data encryption (SSL)
- Password protection and multi-layer access control
- Redundant backups and firewalls
Although we strive for top-tier security, no platform is immune to breaches. We encourage users to follow strong password and account security practices.
8. International & Regional Considerations
We primarily serve customers in the United States, but may occasionally support international clients. Our practices are designed to align with applicable privacy laws in regions we operate, including the California Consumer Privacy Act (CCPA), the Florida Privacy Protection Act, and the General Data Protection Regulation (GDPR) for users in the European Union.
If you’re located in a region with specific data rights, you may contact us for assistance in exercising those rights.
9. User Rights and Controls
You have the right to:
- View or update your personal data
- Request account deletion
- Limit permissions for camera, microphone, or location access
- Opt out of non-essential communications
You may uninstall the mobile app at any time to stop data collection.
10. Children’s Privacy
Our Services are not directed at individuals under 18. We do not knowingly collect information from minors. If you believe a child has submitted personal data to us, please contact us immediately.
11. App Store Compliance
Our apps meet current privacy and disclosure requirements from Apple, Google, and applicable U.S. and international law. All data permissions are disclosed during installation and can be managed through your device settings.
12. External Policy References
For more information about how we manage live video content and surveillance data, please refer to our Customer Live Video Policy & Data Privacy page. That document outlines additional considerations for video streaming, remote access, and use of our AI-enabled camera systems.
13. Policy Updates
This Privacy Policy may be revised over time. When updates are made, we will post them on our website. Continued use of our Services after changes are posted constitutes your agreement to the updated terms.
14. Contact
SKEYEWATCH, INC.
5207 Commercial Way
Spring Hill, FL 34606
privacy@skeyewatch.com