Refund & Return Policy
Returns
You have 30 days from the date of delivery to request a return.
No returns will be accepted after 30 days.
To be eligible for a return:
- The item must be unused, in its original condition, and include all original packaging, accessories, and components
- A receipt or proof of purchase is required
Important:
All approved returns are subject to a 25% restocking fee.
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
Subscription & Contract Reminder
Returning hardware does not cancel your skEYEvue subscription or any active annual service contract. These services must be canceled separately, in accordance with their individual terms.
Note: Early termination of a contract may result in additional fees.
Non-Returnable Items
The following items are not eligible for return:
- Activated or used SIM cards
- Software licenses (downloadable or cloud-based) once delivered or activated
- Custom or special-order items
- Any installed or visibly used equipment, including:
- Cameras
- Cables
- mDVRs
- LCD monitor screens
- Storage media
- Mounting hardware
Refunds
Once your return is received and inspected, you will be notified via email whether it has been approved or denied.
If approved:
- A refund will be issued within 30 days
- The 25% restocking fee will be deducted automatically
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Return Shipping Address
Please mail all returns to:
skEYEwatch – Returns Dept.
5127 Commercial Way
Spring Hill, FL 34606
We strongly recommend using a trackable shipping method and/or purchasing shipping insurance for returns valued over $75.
We are not responsible for lost returns without tracking.
Need Help?
For questions about your return or refund:
Email: returns@skeyewatch.com
Call: (888) 998-7767